By purchasing a ticket and/or boarding a Go bus vehicle for travel, you agree to be bound by Go Bus’s terms and conditions of travel or the Terms and Conditions of travel of the relevant transport authority if the vehicle is running on contract to that authority.


Tickets and timetable

TICKETS ARE NON-REFUNDABLE AND NON-TRANSFERABLE

Every passenger must carry a valid ticket (printed or electronic) at all times while on board the Go Bus service and must produce it for inspection upon request.  Passengers are responsible for ensuring they board the bus that travels to their intended destination.

Go Bus reserves the right to refuse to carry large or bulky luggage or any items that may cause risk or discomfort to any other passengers.

Tickets must be bought on the bus (where applicable), via the designated website or from authorised agents.  

The bus timetable is an estimate of time only and may be subject to delay, change or cancellation without notice.


Infants

Infants (passengers less than 5 years of age) must travel with their parent or guardian, or a responsible adult over the age of 18.

Infants are free of charge if they are carried on their parent’s, guardian’s or accompanying adult's lap (or there are spare seats).


Travel behaviour

Passengers must comply with all notices and the directions of the driver at all times and must act in a safe and responsible manner while on board the bus service.

Go Bus, or any driver of a Go Bus vehicle, reserves the right to refuse carriage to any passenger whom the driver reasonably considers may cause risk, discomfort or nuisance to other passengers or property. This can include the following;

  • That such action is necessary for your safety, or the safety of the driver, any other passenger, luggage, or any other person;
  • You are under the influence of alcohol or drugs, or you are smoking, or you are behaving in a manner that is or may become dangerous, unlawful, offensive, abusive, intimidating or annoying to Go Bus, a driver, any passenger or luggage, or any other person;
  • That such action is necessary to comply with these terms, or any applicable laws, regulations, licenses, consents or approvals;
  • You refuse to obey a reasonable request made by Go Bus or any driver;
  • You cannot prove to the satisfaction of Go Bus or the driver that you are the person named in the driver's manifest or in any other Go Bus generated ticket or travel information;
  • You have previously committed an act of a type referred to in this section, and Go Bus or any driver reasonably believes that such act may be repeated; or
  • Go Bus or a relevant authority has previously advised you in writing that you are not permitted to use its services.

Nuisance or damage caused to or on the bus, or any attempt to evade paying a fare, will be referred to the Police.

 

Prohibited items

The following items are prohibited from being carried on or transported by any Go Bus service

  • Liquids/creams not carried in watertight containers
  • Flammable liquids
  • Explosives (including fireworks)
  • Poisonous, toxic, or hazardous substances
  • Solvents
  • Fuel (including gas bottles)
  • Batteries (unless used in portable consumer electronic devices)
  • Any form of firearm, weapon, explosives or ammunition. An exception applies to firearms, which can be accepted if they are unloaded and carried in a locked box or container that is designed to prevent access.
  • Illegal drugs or substances
  • Animals (except for assistance dogs)
  • Any other item deemed unsafe by the driver or Go Bus staff


Lost Property

If you have lost a passport, please report the loss to the NZ Passports office, or if an overseas passport, to your embassy, before contacting us. 

If you have lost any items of luggage, clothing or other personal affect, please fill out our Lost Property form or contact us as soon as possible so we can investigate.  Because of the number of lost property enquiries we receive, we will only come back to you if the item is found. Unclaimed lost items will only be held for one month.

Go Bus and its subsidiaries are not responsible for any items transported by the passenger under his/her own care. We are also not responsible for loss or damage to money, securities or valuable items.


Smoking

Under the provisions of the Smoke Free Environments Act (1990), bus services are required to be smoke-free, including on-board restrooms, where provided. Smoking of any kind, including e-cigarettes or vapes, is prohibited.


Passenger Ability

Passengers must be able to board and disembark the bus unaided.

Passengers who require somebody to assist them on and off the bus must arrange for this assistance at pick-up and drop-off points.

For health and safety reasons, drivers are not permitted to participate in assisting passengers on or off buses or to and from their seats. Passengers are advised that not all Go Bus provided vehicles are designed for wheelchair accessibility, and that some buses may feature steps into the bus as well as internal stairways to passenger seating areas.


Seats

While Go Bus does not allocate seats, the driver may ask you to move to another seat so that families and groups, particularly those with children, can sit together. We ask that you comply with this request.


Image Use/Privacy

  • The passenger acknowledges and gives consent for Go Bus Transport Ltd, by itself or through an agent to take photographs, audio or video recordings, or other forms of recordings that capture the passenger’s image, likeness, voice, performance or all of these (“Images”) during the course of this activity / tour. The passenger acknowledges and gives consent for Go Bus to receive and use Images of the passenger from other.
  • Go Bus may use Images for marketing and promoting its services. The ways in which the Images will be used for marketing purposes include, but are not limited to, incorporating the Images in print, broadcast, internet media, direct marketing channels, downloadable content and applications, and all other media, platform or technology now known or to be developed for distribution around the world. The Images may be altered, modified, changed, combined or incorporated into other works.
  • The passenger has a right to request access to the passenger’s Images and to correction of those Images to ensure they are complete and not misleading. However, the passenger acknowledges that if the Images have been incorporated into marketing materials, it may not be reasonably practicable for Go Bus to make any changes to the Images. The passenger authorises Go Bus to refuse the request to correction in such circumstances.


Communication

Go Bus may send you an optional customer survey to the email address provided in your reservation (if applicable). There is no obligation to complete this survey and you may opt out from future surveys at any time.

Go Bus may send customers emails containing useful information to help them manage their travel. You may opt out from future emails at any time.


Liability

Go Bus Transport Ltd products and services are sold subject to the Contract and Commercial Law Act 2017, Part 5, Subpart 1. 

The Operator is not liable for any:

  • loss, theft or damage to luggage or for luggage which is left behind;
  • delays or cancellation of any scheduled bus service; or
  • missed flights or connections.


The total liability of any Go Bus Group company or any of their contractors or agents for any cost, expense, loss or liability suffered or incurred by any passenger or other person, whether as a result of wilful default, negligence or otherwise, is limited to the lesser of:

  • Proven direct compensatory damages (which does not include, without limitation, loss of profit, revenue, saving or business or exemplary, indirect or consequential damages); or
  • The amount paid by the relevant passenger for the product or service.


If a customer acquires or holds themselves out as acquiring Go Bus products or services for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply.


These terms and conditions are valid as of 9 August 2022