By purchasing a ticket and/or boarding a Go Bus vehicle for travel to and from an event, you agree to the following Terms and Conditions of Travel.


1. Tickets and Bookings

  • All tickets must be pre-purchased through the official Go Bus booking platform.
  • Tickets are non-refundable and non-exchangeable under any circumstances, including change of plans, illness or missed departures.
  • Children under the age of 18 must be accompanied by a parent or legal guardian at all times and must have purchased a valid shuttle ticket.
  • Go Bus requires a minimum of 10 confirmed passengers for each shuttle to operate. Bookings will close on Friday 9 January 2026. If this minimum is not met, Go Bus reserves the right to cancel the service and issue a full refund.
  • Passengers must carry a valid shuttle ticket (printed or electronic) and present it upon request.


2. Travel Times and Service Operation

  • All departures are set. Arrival times are approximate and may vary due to traffic, weather, or unforeseen delays.
  • Passengers must be ready at their nominated pickup point at least 15 minutes before the scheduled departure time.
  • Return buses will depart approximately 30 minutes after the concert finishes. Please check the latest updates on the Go Bus events page (gobus.co.nz/events) for departure point information.
  • Go Bus is not responsible for missed events or delayed arrivals due to circumstances beyond its control.
  • Passengers are responsible for ensuring they return to the designated pick-up point 15 minutes prior to the scheduled departure time. If a passenger misses the return departure, no refunds or alternative transport will be provided, and all associated costs will be the passenger’s own responsibility.


3. Passenger Behaviour and Safety

  • Passengers must follow all driver instructions and behave safely and respectfully at all times.
  • Passengers must remain seated while the vehicle is in motion.
  • Go Bus reserves the right to refuse boarding to anyone who appears overly intoxicated or is behaving inappropriately.
  • Smoking (including vaping and e-cigarettes) and consuming alcohol or drugs on board is strictly prohibited.
  • Seat belts must be worn where fitted.


4. Luggage and Prohibited Items

  • Only small bags that can be safely stored under the seats are permitted. Oversized or hazardous items may be refused.
  • Dangerous goods, alcohol for consumption on board, flammable substances, weapons and illegal drugs are strictly prohibited.
  • Go Bus accepts no liability for lost or damaged property. Passengers must ensure all personal belongings are removed from the bus upon disembarking.


5. Service Amendments and Cancellations

  • Go Bus reserves the right to cancel, reschedule or substitute vehicles at its discretion (e.g. mechanical issues, operational requirements or force majeure).
  • In the event that a service does not proceed because the minimum passenger requirement has not been met, affected passengers will receive a full refund.
  • No other compensation will be payable.


6. Liability

  • Travel is undertaken at the passenger’s own risk. Go Bus is not liable for any delays, cancellations, or other circumstances beyond its control.
  • Go Bus is not responsible for any loss, injury, or damage arising from travel on its services.
  • To the extent permitted by law, Go Bus’s liability is limited to the amount paid for the ticket.
  • Go Bus has no affiliation with the event organisers or promoters. Go Bus solely provides return transport services to and from designated pickup and drop-off locations. Event tickets must be purchased separately.


7. Privacy and Marketing

  • Go Bus may use photographs or video footage from the event for marketing purposes. Passengers who do not wish to be filmed or photographed should notify staff prior to boarding.


8. Contact and Assistance

For enquiries or lost property please visit gobus.co.nz.



These terms and conditions are valid as of 23 October 2025.